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Delhi Metro to introduce customer service agents
Posted by Vineeth Purushothaman on Apr 22, 2009 in Travel news
The Delhi Metro Rail (DMRC) is creating a special cadre of employees trained in spoken English and communication skills who will be posted at Metro stations to greet and respond quickly to travellers inquiries and suggestions.
This is primarily aimed at the large number of foriegners expected during the Commonwealth Games; but we hope they will stay on.